It’s now been a couple of weeks since my amazing win at the ROCCOS; The Renfrewshire Chamber of Commerce ROCCO Award for Excellence in Customer Service!

I’m absolutely ecstatic with this latest win as it reinforces my commitment to delivering excellent customer service, and to be recognised for this in my local community makes me so proud.

For me this award was a bit different, as it’s not just specific to the wedding industry.  It takes in all kinds of businesses in the Renfrewshire area, some large some small, and all industry types from manufacturing to education, leisure and retail.

First of all, I had to complete an application form, answering questions relating to my business and commitment to customer service. The judges were looking for specific evidence that I have customer satisfaction at the heart of my business, and proof of my continued commitment to exceeding customer expectations.

So my application was completed and submitted in time for the deadline, and a few weeks later I was delighted to receive an email from the organisers saying I’d been shortlisted, along with two other organisations, for the award.

I was particularly delighted with the news because, as a small business, I had been shortlisted alongside two much larger organisations, and for me this is a major achievement.

For the next stage of the judging process I had to prepare a presentation and take part in an interview with the judges.  A bit nerve-wracking, but once I got to work on my presentation I found I had so much to say about my commitment to customer service, and how I can demonstrate this. All of my worries quickly faded, and I actually really enjoyed the process.  Now the hard work had been done, I could look forward to the awards dinner.

On the evening, my award was the first to be announced and I was surprised but thrilled when my name was called out.  My very own business, Sarah-Lou Beauty, chosen as the winner….. WOW! It was a brilliant evening all round, and was a great celebration of some of the fantastic businesses there are in Renfrewshire.

This award is another wonderful accolade for Sarah-Lou Beauty…… thank you everyone for your continued support!